windbt Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how windbt collects, stores, and protects your data.
This privacy policy sets out the rights and responsibilities regarding personal information between windbt ("we", "us") and users of the windbt.cam website ("you", "user"). By using our platform, you are considered to have agreed to the terms of this policy. We are always committed to ensuring the privacy and security of players in Bangladesh.
What Information We Collect
1.1 Registration Information
When you create an account on windbt, we collect the following information:
- Full name and date of birth (for age verification — only for those aged 21 or above)
- Email address and mobile number
- Password (stored in encrypted form — we cannot view it directly)
- Preferred currency and language preferences
1.2 Identity Verification Information
To provide a safe and responsible service, we may request copies of the following documents for identity verification:
- National ID Card (NID) or passport
- Proof of address (utility bill or bank statement)
- Proof of payment method (bKash, Nagad, Rocket, or Upay account details)
This information is used solely for the purpose of identity and age verification.
1.3 Automatically Collected Information
When you browse our website, we automatically collect certain technical information:
- IP address and browser type
- Device type (mobile, tablet, desktop) and operating system
- Pages visited, session duration, and click data
- Referral URL (where you came from before arriving at our site)
- Information collected through cookies and similar tracking technologies
1.4 Financial Transaction Information
During deposits and withdrawals, we record the transaction date, amount, and payment method details. Complete payment card or account information is not stored on our servers — it is processed directly through an encrypted payment gateway.
Purpose of Data Use
windbt uses your personal information only for the following legitimate purposes:
- Account management: To create, verify, and manage your account.
- Service delivery: To provide gaming, betting, and payment services smoothly.
- Security and fraud prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
- Customer support: To resolve your issues via 24/7 live chat and email.
- Promotional communications: To inform you about bonuses, offers, and updates if you have given your consent.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: To analyze and enhance the user experience.
Data Sharing and Disclosure
3.1 Sharing Information with Third Parties
windbt never sells your personal information. However, limited information may be shared in the following specific circumstances:
- Payment processors: Financial information required for bKash, Nagad, Rocket, Upay, and bank transfer services.
- Technology partners: Organizations that assist with site operations, security, and analytics — under strict confidentiality agreements.
- Legal authorities: When required to comply with legal obligations or court orders.
- Business restructuring: In the event of a merger or acquisition — the new entity will be bound to follow the same privacy policy.
3.2 International Data Transfers
For technical reasons, some data may be processed on servers outside Bangladesh. In such cases, we ensure that the receiving country or organization provides equivalent privacy protection and that the data remains encrypted in accordance with international standards.
Data Retention and Deletion
4.1 Retention Period
We retain your information for as long as necessary to provide services or fulfill legal obligations. As a general guideline:
- Active account data: for as long as the account remains active.
- Closed account data: for a minimum of 5 years from the date of closure (for legal reasons).
- Financial transaction records: for up to 7 years.
- Customer support communication logs: for up to 3 years.
4.2 Data Deletion Requests
If you wish to request deletion of your personal information, please email [email protected]. We will process the request in a timely manner unless there is a legal obligation or ongoing dispute. However, some data may need to be retained if there is a legal retention requirement.
Cookies and Tracking Technologies
5.1 What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser. windbt uses cookies for the following purposes:
- Essential cookies: To maintain login sessions and ensure basic site functionality.
- Functional cookies: To remember your preferences (language, currency).
- Analytical cookies: To collect anonymous statistics for monitoring and improving site usage.
- Security cookies: To prevent fraud and unauthorized access.
5.2 Cookie Control
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some site functionality and you may not be able to log in properly.
Your Rights
As a windbt user, you have the following rights:
- Right to access: You may request to know what information we hold about you.
- Right to correction: You may request correction of incorrect or incomplete information.
- Right to deletion: You may request deletion of your information in certain circumstances.
- Right to restrict processing: In some cases, you may request that the processing of your information be limited.
- Right to portability: You may request your information in a structured, machine-readable format.
- Right to object: You may object to direct marketing or certain types of processing.
- Right to withdraw consent: You may withdraw any consent you have given at any time.
To exercise these rights, email [email protected] or contact us via 24/7 live chat.
Data Security Measures
7.1 Technical Security
windbt uses industry-standard technology to keep your information secure:
- SSL/TLS encryption — all data transmissions are encrypted.
- Password hashing — passwords are never stored in plain text.
- Two-Factor Authentication (2FA) available.
- Regular security audits and vulnerability testing.
- Firewall and intrusion detection systems.
- Data backup and disaster recovery planning.
7.2 Administrative Security
Alongside technical measures, we also have administrative security controls:
- Staff are granted access to information on a need-to-know basis.
- Mandatory privacy training for all staff.
- Strict data processing agreements with third parties.
- A rapid response plan in the event of a data breach.
7.3 Response to a Data Breach
If a data breach occurs that may put your rights at risk, we will notify you by email as soon as possible and take the necessary steps to resolve the issue.
Protection of Minors
windbt is an adults-only platform — for those aged 21 or above only. We do not knowingly collect any personal information from minors. Age is verified at the time of registration and additional proof may be requested in cases of doubt.
Marketing and Communications
9.1 Promotional Communications
If you give consent at registration or at a later time, we may contact you about the following:
- Bonus offers and promotions
- New games and feature updates
- Tournaments and special events
- Important account updates
9.2 Opting Out of Marketing
You may opt out of promotional communications at any time — by clicking the "Unsubscribe" link at the bottom of any email or by sending a request to [email protected]. However, essential account-related communications (password resets, security alerts) will continue.
Changes to This Policy
windbt may update this privacy policy from time to time — due to regulatory changes, the addition of new services, or other reasons. If significant changes are made, we will notify you at your registered email address and the "Last Updated" date at the top of the page will be changed. Continued use of the site after changes are made will be considered as your agreement to the updated policy.
For significant changes, we will aim to provide at least 30 days advance notice.
Contact Us
If you have any questions about this privacy policy, wish to exercise any rights regarding your information, or want to raise a concern, please contact us using the methods below. Our privacy team is able to provide support in Bengali and typically responds within 72 hours.
Please include your account email and a description of your request so we can assist you promptly.
Contact Information
24/7 Live Chat (in Bengali)
Response time: typically within 72 hours
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