windbt Terms and Conditions

1. General Provisions and Definitions

The following terms are used with specific meanings throughout these Terms:

• "Platform" — The windbt website, application and all related digital services.
• "User" or "You" — Any person who has created an account on windbt or is using the platform.
• "We" or "windbt" — The organisation that operates this platform.
• "Services" — Online casino games, sports betting, live casino and other related features.
• "Funds" — The amount of money held in a user's windbt account.

These Terms form a legal agreement. In the event of any ambiguity, windbt's interpretation shall be considered final.

2. Eligibility and Account Registration

The following requirements must be met to create and use an account on the windbt platform:

• You must be at least 21 years of age.
• You must provide valid and accurate information — creating an account with false or incomplete information is prohibited.
• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• You must operate the account in your own name and for yourself only — running an account on behalf of others or for the benefit of a third party is not permitted.
• It is your responsibility to keep all information provided at registration up to date and accurate at all times.

3. Account Security and Verification

You are solely responsible for ensuring the security of your account. Important guidelines on this:

• Keep your login password strong and do not share it with anyone.
• If you suspect unauthorised use of your account, notify windbt support immediately.
• windbt may initiate a Know Your Customer (KYC) verification process at any time. This process may require you to submit a national ID card, passport or other government-issued documents.
• Withdrawals may be put on hold until verification is complete.
• Payment methods may be verified — the source of deposits must belong to the same person.

4. Deposits, Withdrawals and Payment Policy

The payment rules for windbt are detailed below:

• Minimum deposit: ৳200 for each method.
• Minimum withdrawal: ৳800.
• Withdrawal time: Processing is generally completed within 30 minutes to 3 hours.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• All transactions are conducted in Bangladeshi Taka (BDT / ৳).
• Deposited funds will be returned only to the same payment method used to make the deposit.
• Withdrawal requests may be temporarily held during verification or fraud investigations.
• Suspicious transactions may be rejected at windbt's discretion.

5. Bonuses and Promotional Offers

The following conditions apply to enjoying bonuses and promotional offers on windbt:

• Welcome bonus: 100% bonus on the first deposit, up to ৳10,000.
• Wagering requirement: Before withdrawing bonus funds, you must wager 10 times the total bonus amount.
• For example: a deposit of ৳1,000 earns a ৳1,000 bonus — total balance ৳2,000. You must wager ৳10,000 before withdrawing.
• Each bonus offer has its own validity period — if the conditions are not met within the set time, the bonus is cancelled.
• Bonus funds cannot be transferred directly to another account.
• windbt reserves the right to modify, suspend or cancel any bonus at any time.
• Attempting to obtain bonuses through multiple accounts or manipulation will result in account cancellation.

6. Gaming Rules

The following rules must be followed while playing on windbt:

• Each game has its own rules, which can be found in detail within the game interface.
• windbt reserves the right to correct game outcomes caused by technical errors or network issues.
• Exploiting any software bug or glitch to earn money is strictly prohibited — any winnings obtained in this way will be voided.
• Software providers operating the games (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, etc.) may apply their own rules.
• In live casino games, the dealer's decision is final.

7. Prohibited Activities

The following activities are strictly prohibited on the windbt platform:

• Creating multiple accounts or practising collusion.
• Using the platform for money laundering or illegal financial activities.
• Playing games using automated bots, scripts or artificial intelligence.
• Colluding with other users to place bets or attempting to influence outcomes.
• Attempting to interfere with or hack the platform's security systems.
• Providing false or fraudulent information.
• Impersonating another user.

8. Intellectual Property

All content on the windbt platform — logos, designs, software, text, graphics and other elements — is covered by the intellectual property rights of windbt and its content providers. Users:

• May view content for personal use.
• May not copy, distribute or modify any content for commercial purposes.
• May not use windbt's logo or brand identity.

9. Limitation of Liability

windbt accepts no liability for the following:

• Loss caused by internet disconnection or technical errors.
• Software errors from third-party game providers.
• Loss arising from issues with the user's own device or network.
• Unauthorised account access resulting from the user's own negligence.

windbt shall not be liable for any specific or indirect losses. The platform's maximum liability shall never exceed the total amount of the transaction in question.

10. Account Suspension and Closure

windbt reserves the right to suspend or permanently close an account in the following circumstances:

• Violation of any provision of these Terms.
• Fraud, deception or suspicious activity.
• Use of false identity or documents.
• The account remaining inactive for an extended period.
• At the user's own request.

Legitimate funds are generally returned to a closed account after verification, though this does not apply in cases of fraud.

11. Responsible Gaming

windbt believes gaming should be enjoyable, never a burden. We are committed to responsible gaming:

• You can set deposit limits, betting limits or session time limits on your own account.
• If signs of problematic gaming appear, there is an option to voluntarily suspend your account temporarily.
• The support team is available 24/7 to assist in Bengali.

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Privacy and Data Protection

windbt gives the highest priority to the security of your personal information. For full details on data protection, read our Privacy Policy. In brief:

• Your data is protected by SSL encryption.
• Your data is not sold to third parties.
• Data is used only for operating the services and meeting legal obligations.
• You have the right to request correction or deletion of your data.

13. Dispute Resolution

If a dispute arises between windbt and a user:

• A resolution will first be attempted through the support team.
• Submit a complaint via live chat or email at [email protected].
• windbt will respond within 7 business days.
• windbt's decision on complex matters shall be considered final and binding.

It is the responsibility of both parties to maintain goodwill and cooperate in resolving disputes.

14. Changes to Terms

windbt reserves the right to modify these rules and terms at any time. In the event of changes:

• Users will be notified by email before any significant changes take effect.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms.
• The updated terms will always be reflected on this page.

You are advised to visit this page regularly to stay informed about the latest terms.

15. Contact & Support

If you have any questions about these rules and terms or need clarification, please contact us:

• Live Chat: Available 24/7 in Bengali — chat directly from any page on the platform.
• Email: [email protected]

Our support team is ready to serve you seven days a week, twenty-four hours a day.